Customer Service Specialist
About Us
Copenhagen Imports is a high-end contemporary retail furniture store serving the San Antonio, Austin, Phoenix and Tucson areas. At Copenhagen Imports, we represent a curious blend of quality and comfort when it comes to our work environment. While our stores focus on providing high-end contemporary furniture, our culture is supportive and friendly and encourages the continued growth and success of our people.
Copenhagen Imports is a family-oriented business; in fact, we have remained family-owned for 45 years. Copenhagen offers many enticing benefits, some of which include health insurance, 401k, paid time off, and more. We are currently seeking a highly motivated and friendly Customer Service Specialist. Excellent customer service is an essential qualification for consideration.
What You'll Do:
Assist customers in our Clearance Center and over the phone, ensuring a positive shopping experience
Provide product knowledge and recommendations to help customers find the best solutions Schedule and coordinate furniture deliveries
Handle incoming calls, voicemail messages, and follow up with customers regarding delivery time frames and outstanding payments
Utilize computer systems for order processing and customer inquiries
Support daily operational tasks including delivery documentation, invoice updates, and reporting
Communicate with sales staff, warehouse teams, and management regarding customer delivery issues or special requests
Assist with moving, staging, and maintaining the cleanliness of the showroom floor as needed
Perform basic cash handling and administrative responsibilities as assigned
What We’re Looking For:
Customer-focused attitude – Passion for delivering top-notch service
Excellent communication skills – Strong phone and in-person customer interaction abilities
Tech-savvy – Comfortable using computers and scheduling systems
Team player – Ability to work collaboratively in a retail environment
High school diploma or equivalent required
Important Notes
Qualified candidates will need to submit to a drug test and background check.